Customer Support

Contact GSA’s Center for Charge Card Management (CCCM) for answers to general questions about GSA SmartPay®.

CCCM is divided into two separate divisions:

Data Management Division: Handles data, reporting and the Certification & Accreditation (C&A) process.
Service Delivery Division: Oversees training, customer agency outreach, the annual forum, GSA SmartPay program and training websites, COR duties and guidance/legislation.

Together, they manage GSA SmartPay, the largest government charge card program in the world.

CCCM Contact Information

For general GSA SmartPay questions, please email gsa_smartpay@gsa.gov.

David J. Shea
Program Director, CCCM
703-605-2867
david.shea@gsa.gov

Varuna Singh
Resource Management Specialist
703-407-3536
varuna.singh@gsa.gov

Handles data, reporting and the Certification & Accreditation (C&A) process.

Tri Thai
Division Director, Data Management
202-769-9897
tri.thai@gsa.gov

Debra Smith
Information System Security Officer
817-471-7559
debra.smith@gsa.gov

Jaime Habersat
Program Analyst
816-872-0172
jaime.habersat@gsa.gov

John D. Arnette
Program Analyst
816-823-3484
john.arnette@gsa.gov

Michael Bertty
Business Management Specialist
703-605-2178
michael.bertty@gsa.gov

Milton Vazquez
Business Management Specialist
703-605-9475
milton.vazquez@gsa.gov

Shane Brosius
Program Analyst
509-353-4661
shane.brosius@gsa.gov

Oversees training, customer agency outreach, the annual forum, GSA SmartPay program and training websites, COR duties and guidance/legislation.

Erin VanDagna
Division Director, Service Delivery
571-289-6711
erin.vandagna@gsa.gov

Andrew Lee
Business Management Specialist
202-765-6772
andrew.lee@gsa.gov

John Beall
Business Management Specialist
404-791-1782
john.beall@gsa.gov

Joline McDonald
Business Management Program Specialist
703-822-1304
joline.mcdonald@gsa.gov

Lora Bradford
Business Management Specialist
407-833-3107
lora.bradford@gsa.gov

Pam Morgan
Business Management Specialist
281-739-7992
pamela.morgan@gsa.gov

Rebekah Knouse Perillo
Business Management Program Specialist
301-938-5257
rebekah.knouse@gsa.gov

Sarah Smith
Business Management Specialist
703-472-7418
sarah.smith@gsa.gov

Handles GSA SmartPay contracting duties.

Nichole Ammon
Supervisory Contracting Officer
470-449-0996
nichole.ammon@gsa.gov

Brittney Pastore
Contracting Specialist
813-564-6670
brittney.pastore@gsa.gov

Chuck Eldridge
Contracting Specialist
253-931-7366
david.eldridge@gsa.gov

Jennifer Richards
Contracting Specialist
986-205-3233
jennifer.g.richards@gsa.gov

Jessica Sprigg
Contracting Specialist
804-971-1098
jessica.sprigg@gsa.gov