Card/Account Holder Responsibilities
Card/account holders are designated by an agency to receive a GSA SmartPay® card/account.
The card/account holder is responsible for:
- Securing the card/account.
- Maintaining records relating to all transactions.
- Using the card/account ethically and appropriately.
- Observing all dollar limits.
- Reconciling and documenting transactions.
Card/account holders must comply with all applicable regulations and procedures of your agency. If you’re unsure about a purchase or you’re unclear about your agency’s policy, please reach out to your Agency/Organization Program Coordinator (A/OPC) for guidance.
Card/account holders are also responsible for reporting a lost or stolen GSA SmartPay card/account. If this occurs, please promptly contact the following parties:
- The contractor bank.
- Your A/OPC.
- Your supervisor.
Once a card/account has been reported as lost or stolen, the contractor bank immediately blocks that card/account from further usage and a new card/account number will be issued to the card/account holder.