A/OPC Connect
Find useful information to help your agency effectively manage its GSA SmartPay® charge card program.
Welcome to the A/OPC Connect webpage!
This site serves as the central resource for agencies that have selected GSA SmartPay to provide Agency/Organization Program Coordinator (A/OPC) support for their charge card programs. Here you’ll find guidance, forms, training materials, and other resources organized by business line to help you effectively manage your program.
Travel Card Management
Travel Resources
- GSA Travel Charge Card Program Procedures, Guidance, and Best Practices - Each agency is responsible for establishing and maintaining its own internal policy for managing its travel card program. Agencies may use GSA’s travel charge card program procedures, guidance, and best practices as a baseline when developing or updating their own policies.
- CitiManager Online Account Access
- Federal Travel Regulation (FTR)
- State Tax Exemption information
Travel Training
- GSA SmartPay Travel Training for Card/Account Holders
- GSA SmartPay Travel Training for Program Coordinators
Purchase Card Management
Purchase Resources
- GSA Purchase Charge Card Program Procedures, Guidance, and Best Practices - Each agency is responsible for establishing and maintaining its own internal policy for managing its purchase card program. Agencies may use GSA’s purchase charge card program procedures, guidance, and best practices as a baseline when developing or updating their own policies.
- Appendix A - Cardholder/Approving Official Statement and Cardholder/Approving Official Convenience Check Statement.
- Appendix B - Purchase Card Log.
- Appendix E - Purchase Card Program Random Sampling Audit Procedures.
- CitiManager Online Account Access
- CitiManager Purchase Card Schedule - For former non-Treasury tag agencies only.
- Purchase Card Application Package
- Purchase Non-Cardholder Application Package
- Section 889 Certification
- Section 889 information
- Standard Agency Buys - Memo Example
- State Tax Exemption information
Purchase Training
- GSA SmartPay Purchase Training for Card/Account Holders
- GSA SmartPay Purchase Training for Program Coordinators
Fleet Card Management
Fleet Resources
- GSA Fleet Charge Card Program Procedures, Guidance, and Best Practices - Each agency is responsible for establishing and maintaining its own internal policy for managing its fleet card program. Agencies may use GSA’s fleet charge card program procedures, guidance, and best practices as a baseline when developing or updating their own policies.
- CitiManager Online Account Access
- State Tax Exemption information
Fleet Training
General Resources
Citibank
- Citibank Forms and Resources for Program Coordinators
- Citibank Card/Account Holder Guides
- CitiManager Quick Video Guides for Card/Account Holders
GSA SmartPay
Federal Policies, Laws, and Regulations
- Federal Acquisition Policy (FAR)
- Federal Travel Regulation (FTR)
- National Archives and Records Administration, Code of Federal Regulations (CFR)
- OMB Circular A-123, Appendix B
- Public Law 112-194 (Government Charge Card Abuse Prevention Act of 2012)
Office of Management and Budget (OMB)
Contact
GSA SmartPay A/OPC Support Team
Citibank Customer Service (Program Coordinators)
- 877-841-7185 (Toll-free)
- 904-954-7314 (Outside United States)
Citibank Customer Service (Card/Account Holders)
- 800-790-7206 (Toll-free)
- 904-954-7850 (Outside United States)
