GSA SmartPay® Travel Card/Account Troubleshooting Guide

Help! I need to pay my travel card/account bill

The GSA Center for Charge Card Management (CCCM) frequently receives questions from card/account holders about how to pay a travel card/account bill. Here are five ways to make sure the bank receives your payments on time:

1. Use split disbursement (if available at your agency)

   Split disbursement is defined in the GSA SmartPay 3 Master Contract as the process of dividing a travel voucher reimbursement between the contractor (i.e. the bank) and the traveler. The balance designated to go to each is sent directly to the appropriate party. Don’t forget to double-check your card/account balance to ensure that split disbursement payments were properly paid.

2. Use the bank’s online account access.

   Payments can be made via the bank’s online bill payment system at any time – 24 hours a day, seven days a week – so you can pay the amount you owe on or before the due date directly from your own checking or savings account. Don’t forget that you still need to voucher through your agency/organization for official travel expenses incurred and receive reimbursement from your agency/organization. Note: Federal Travel Regulation (FTR) section 301-52.24 states that a card/account holder must remit payment to the bank on or before the statement due date, regardless of the status of the card/account holder’s voucher. Online Account Access Links:

   Citibank® – CitiManager®

   U.S. Bank® – Access® Online

3. Use the bank’s mobile app.

   Payments can be made at any time via the bank’s mobile app. Download the bank’s mobile app to your device and pay through your checking or savings account on or before the statement due date. Note: You will still need to voucher through your agency/organization for official travel expenses incurred and receive reimbursement from your agency/organization to your savings or checking account. Below are the names of each bank’s mobile app. They are compatible with both Apple® and Android™ devices.

   Citibank® – CitiManager® Mobile

   U.S. Bank – Access® Online Mobile

4. Pay via telephone.

   A telephone payment can be made at any time during the billing cycle. You do not need to wait to receive a statement from the bank in order to make a payment. Information for making telephone payments is provided below:

   Citibank
   (800) 790-7206

   U.S. Bank – TelePay
   (888) 994-6722

5. Pay via mail.

   Upon receipt of your card/account statement, or at any time prior to receipt of the card/account statement, you can mail your payment using the following addresses:

   Citibank
   Citibank Government Card Services
   P.O. Box 78025
   Phoenix, AZ 85062-8025

   U.S. Bank
   Cardmember Service
   P.O. Box 790428
   St. Louis, MO 63179-0428