Immediately report your lost or stolen fleet account to your:

  • Issuing Bank;
  • Agency Program Coordinator/ Fleet Manager; and
  • Supervisor.

Reporting as account as stolen does not relieve you or the Federal Government of payment for any transactions that were made by the account holder prior to reporting it stolen.  If the account holder did not make the transactions appearing on the account holder statement, the account holder must submit a dispute form to the bank within 60 days. Failure to submit the dispute form could result in liability you or to the Federal Government.  If needed, the bank will mail you a new card within one business day from the time theft or loss was reported and will assign you a new account number.