General Services Administration - Cassandra Trotter

Cassandra Trotter

Cassandra Trotter

General Services Administration, Federal Acquisition Service 
GSA OAS Program Analyst and Program Coordinator for Regions 7 and 8
29 Year Veteran of the GSA
7 Year Veteran of the GSA SmartPay Program

Describe some of your responsibilities related to the GSA SmartPay program.

As the Regional Coordinator I am responsible for monitoring the charge card program for my regions, creating new accounts, training employees on the proper use of the charge card, monitoring the use of the charge cards and offering customer service as needed.

How does your agency/organization use the GSA SmartPay program to accomplish its mission?

 The GSA SmartPay program offers transparency and accountability.  It also offers a more efficient way for the Government to pay for supplies and services and leverages agency spending by generating refunds for agencies.     

What do you see as the major benefits of the GSA SmartPay program?

The program offers oversight and security.  It is also a cost effective way of paying for agency supplies and services.

What are three words that you’d use to describe the GSA SmartPay program?

Transparency, Accountability, and Efficiency

What is the most interesting/important way that you’ve seen the GSA SmartPay program used within your agency/organization?

GSA uses the mandatory split disbursement tool in Concur, GSA’s Travel Management System, for travel cards to pay the bank, which in the long run, reduces delinquency with cardholders. The agency benefits through refunds from on time payments.

What’s one piece of advice that you’d offer to cardholders?

Ask questions if you have concerns before you do something that could be deemed as inappropriate.  Read the policy so you are familiar with the Do’s and Don’ts.  As a program coordinator, I would rather offer guidance before you move forward with anything you are unfamiliar with or have questions on.  

What’s one fact/piece of information about the GSA SmartPay program that you’d like to share with the general public?

The program continues to improve in finding better ways to increase transparency and tighten internal controls.