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Smart Bulletin No. 005

Dispute Processes

Dispute Processes Under the GSA SmartPay 2 Master Contract

Published 10/31/2008

Smart Bulletin No. 005

Main navigation

  • Smart Bulletins
    • Smart Bulletin No. 036 (CHARGE ACT)
    • Smart Bulletin No. 035 (GSA SmartPay® – OMB Circular No. A-123, Appendix B Agency Reporting to GSA/CCCM; Submission Implementing Guidance for Transit Benefit Accounts)
    • Smart Bulletin No. 034 (Requests for JPMorgan Chase & Co. (JPM) GSA SmartPay 2® (SP2) Data)
    • Smart Bulletin No. 033 (Card Management Implications and Information for Agency Consideration in Relation to the Section 889 Prohibition on Acquiring Certain Telecommunications and Video Surveillance Equipment)
    • Smart Bulletin No. 032 (Updates to Commercial Interchange Fee for VISA and MasterCard Products)
    • Smart Bulletin No. 031 (GSA SmartPay – OMB Circular A-123, Appendix B Implementing Guidance and Clarifications/Updates)
    • Smart Bulletin No. 030 (GSA SmartPay® – OMB Circular No. A-123, Appendix B Agency Reporting to GSA/CCCM; Submission Implementing Guidance)
    • Smart Bulletin No. 029 (Interim FAR Rule Prohibition)
    • Smart Bulletin No. 028 (Re-emphasizing Record Keeping Requirements)
    • Smart Bulletin No. 027 (GSA SmartPay– Identifying Cost Saving Opportunities in Purchase Card Spend)
    • Smart Bulletin No. 026 (GSA SmartPay–FPDS Reporting for Orders under Indefinite Delivery Vehicles At or Below the Micro-Purchase Threshold)
    • Smart Bulletin No. 025 (Record Retention Requirements)
    • Smart Bulletin No. 024 (Rewards Program Policy and Guidance)
    • Smart Bulletin No. 023 (Third Party Payment Processors)
    • Smart Bulletin No. 022 (GSA SmartPay Program Certification (GSPC) formerly CCMC)
    • Smart Bulletin No. 021 (OMB Memorandum M-13-21)
    • Smart Bulletin No. 020 (What You Need to Know About State Taxes)
    • Smart Bulletin No. 019 (Amazon.com Tax Exemption Procedures)
    • Smart Bulletin No. 018 (Visa’s Government and Higher Education Payment Program)
    • Smart Bulletin No. 017 Brands (VISA/MasterCard) to Permit Merchant Surcharges
    • Smart Bulletin No. 016 (General Excise Taxation of Sales of Tangible Personal Property in Hawaii)
    • Smart Bulletin No. 015 (Going Green)
    • Smart Bulletin No. 014 (Travel Card for Local Travel)
    • Smart Bulletin No. 013 (Housing Assistance Tax Act of 2008)
    • Smart Bulletin No. 012 (Reduction in Convenience Check Usage)
    • Smart Bulletin No. 011 (FSSI)
    • Smart Bulletin No. 010 (Tax Exemption for the Travel Card)
    • Smart Bulletin No. 009 (Use of the Purchase and Travel Charge Cards)
    • Smart Bulletin No. 008 (Interchange Rates)
    • Smart Bulletin No. 007 (Foreign Currency Conversion)
    • Smart Bulletin No. 006 (Record Retention)
    • Smart Bulletin No. 005 (Dispute Processes)
    • Smart Bulletin No. 004 (Prohibition of Signing Bonuses and Lump Sum Incentives)
    • Smart Bulletin No. 003 (Phone Fraud Scams)
    • Smart Bulletin No. 002 (Micro-Purchase Limit Increase)
    • Smart Bulletin No. 001 (The GSA SmartPay program's Smart Bulletin)
  • Program Coordinator Spotlight
    • GSA SmartPay 3 Transition - Advice from Transition Veterans (NASA)
    • GSA SmartPay 3 Transition - Advice from Transition Veterans (Navy)
    • GSA SmartPay 3 Transition - Advice from Transition Veterans (Navy)
    • GSA SmartPay 3 Transition - Advice from Transition Veterans (GSA)
    • General Services Administration - Cassandra Trotter
    • General Services Administration - Jenny Kane
    • General Services Administration - Nancy Hexmoor
    • U.S. Department of State - Margaret Colaianni
    • Department of Homeland Security - Matthew Ruckert
    • U.S. Air Force - Elizabeth Hair
    • U.S. Department of Commerce - Katara Honesty
    • Corporation for National and Community Service (CNCS) - Annie Coley
    • National Labor Relations Board (NLRB) - Doug Wolf
    • U.S. Forest Service - Kelly Koeppe
    • US Agency for International Development (USAID) - Matthew Talbert
    • Department of the Navy - Danielle Russell
    • Social Security Administration - Kevin Kulesa
  • Multimedia
    • Strategic Payment Solutions
    • GSA SmartPay Mythbusters
    • Getting to Know GSA SmartPay
    • Charge Up Video: Choosing Your Brand
    • Charge Up Video: SmartTax
    • Charge Up Video: A Tour of the GSA SmartPay Training Site
    • Charge Up Video: Meet the GSA SmartPay Team
    • GSA SmartPay Radio Ad
    • Update on GSA's SmartPay Program: Federal News Radio Interview with David Shea
    • The Realities of Federal Plastic: Federal News Radio Interview with David Shea
  • News
  • Events
    • FAST 2020
    • 2023 GSA SmartPay Training Forum
    • Annual Best-In-Class (BIC) Fair
    • Mastercard’s Federal Government Summit - POSTPONED

About GSA SmartPay

  • The GSA SmartPay Program
  • Master Contract
  • Statistics
  • Policies
  • SmartTax
  • State / Local Government
  • Strategic Payment Solutions
  • Logos & Designs
  • Glossary

Smart Bulletins/ News/ Events

  • Smart Bulletins
  • Program Coordinator Spotlight
  • Multimedia
  • News
  • Events

Account Holders & Approving Officials

  • Purchase
  • Travel
  • Fleet
  • Integrated
  • Training
  • Guides, Presentations and Publications
  • Fraud Prevention
  • Common Questions

Business & Vendors

  • GSA SmartPay for Vendors
  • Recognizing the GSA SmartPay Account
  • Guides, Presentations & Publications
  • Vendor Common Questions

Program Coordinators

  • Purchase
  • Travel
  • Fleet
  • Integrated
  • Training for A/OPCs
  • Guides, Presentations & Publications
  • Audit Repository
  • Fraud Prevention
  • Common Questions

Website Information

  • Help
  • Linking Policy

Contact

  • Bank Customer Service Centers
  • GSA SmartPay Program Support

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