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GSA SmartPay

Integrated

The GSA SmartPay integrated solution combines two or more business lines on a single account. 

Account Holders/ AOs

Overview

Under the GSA SmartPay integrated program the purchase, travel and fleet transactions processes are integrated on the front-end (e.g., at a minimum account set-up, account maintenance, customer service) or back-end (e.g., at a minimum reconciliation, reporting and invoicing) or both. It may be a single card or a single platform and is a combination of at least two business lines. 

An agency/organization can include both centrally billed and individually billed transactions in an integrated account and will have determined at the task order level which transactions and/or accounts shall be centrally billed, and which shall be individually billed to the account holder for payment.

Please check your agency’s specific policies or contact your program coordinator (A/OPC) with questions

History of the Integrated Program

Under the GSA SmartPay 2 Master Contract, the Department of the Interior requested implementation of an Integrated payment program. Through a collaborative effort across traditional program lines, Purchase, Travel, and Fleet were combined creating the largest Integrated charge card program in either the public or private sector. A task order was awarded for all three business lines (Purchase, Travel, and Fleet) to a single contractor in order to implement an Integrated business line. This allowed the possibility an integrated process for this agency from the beginning and the option to move to an Integrated program further into the contract’s period of performance. The Integrated business line also included other payment solutions as allowed under the scope of work and ordered by the Department of Interior.

 

Common Questions

Click here for commonly asked questions.

Program Coordinators

How it Works

Under the GSA SmartPay integrated program the purchase, travel and fleet transactions processes are integrated on the front-end (e.g., at a minimum account set-up, account maintenance, customer service) or back-end (e.g., at a minimum reconciliation, reporting and invoicing) or both. It may be a single card or a single platform and is a combination of at least two business lines. Reconciliation procedures for the integrated account may differ. 

An agency/organization can include both centrally billed and individually billed transactions and will have determined at the task order level which transactions and/or accounts shall be centrally billed, and which shall be individually billed to the account holder for payment.

Please check your agency’s specific policies or contact your program coordinator (A/OPC) with questions

Managing your Integrated Card Program

Managing your integrated program involves a combination of managing two or more business lines on a single account (for example, purchase and travel). Reconciliation procedures for the integrated account may differ. 

An agency/organization can include both centrally billed and individually billed transactions and will have determined at the task order level which transactions and/or accounts shall be centrally billed, and which shall be individually billed to the account holder for payment.

Please check your agency’s specific policies or contact your program coordinator (A/OPC) with questions

Reporting a Lost or Stolen Card

What happens if an account is lost or stolen?

Instruct your account holders to report a lost or stolen purchase account promptly to:

The contractor bank;
You, the program coordinator (A/OPC); and
Their supervisor.

Once an account has been reported as lost or stolen, the contractor bank immediately blocks that account from further usage and a new account number will be issued to the account holder.

Reporting the account as stolen does not relieve the account holder or the Government of payment for any transactions that were made by the account holder prior to reporting it stolen. If the account holder does not recognize a transaction appearing on their statement, they are responsible for notifying the contractor bank within 90 calendar days from the transaction date to initiate a dispute, unless otherwise specified by the agency/organization. This notification of transaction dispute may occur via the electronic access system, by telephone, or other electronic means (e.g. email).

Note: The account holder relinquishes their right to recover a disputed amount after 90 calendar days from the date that the transaction was processed. It is their responsibility to dispute questionable charges. If they don’t, they will be held personally liable for the amount of the questionable charge

Common Questions

Click here for common questions.

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