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GSA SmartPay

Contact

The GSA Center for Charge Card Management (CCCM) and GSA SmartPay contractor banks are dedicated to assisting agency customers with any questions related to the GSA SmartPay program.  Please direct any specific account questions to your contractor bank customer service centers.  

Bank Customer Service Centers

Account holders who have questions related to their specific account, must contact their agency’s issuing bank directly.  The GSA SmartPay program support team does not have the ability to look up specific account information.  In addition, please contact the bank with issues related to payment, delinquency, address/ personal information change, confusion about your bill, disputed items, how to use the bank’s online account access website, or other questions related to specific account information.

If you need help contacting the banks or dealing with specific issues, please contact your agency’s program coordinator (A/OPC) to assist you.

Citibank

Citibank:

  • (800) 790-7206 (within United States)
    Note:  To speak with a live person, select "Other Inquiries" and wait
  • (904) 954-7850 (collect calls from outside United States)
  • Citibank Online Account Access (self register)

JP Morgan Chase

JP Morgan Chase:

  • (888) 297-0781 (within United States)
    Note:  To speak with a live person, select "#"
  • (847) 488-4441 (collect calls from outside United States)
  • JP Morgan Chase Online Account Access (contact your A/OPC to register)

U.S. Bank

U.S. Bank:

  • (888) 994-6722 (within United States)
    Note: To speak with a live person, do not press any buttons
  • (701) 461-2232 (collect calls from outside United States)
  • U.S. Bank Online Account Access (self register)

Wright Express

Wright Express:

  • Customer Service: 1-866-939-4472

Agency Bank Information

Below is a list of government agencies and the bank associated with each agency for travel, purchase and fleet accounts.

Agency for International Development

Travel: CitiBank Purchase: CitiBank Fleet: N/A

American Red Cross

Travel: CitiBank Purchase: CitiBank Fleet: N/A

Appalachian Regional Commission

Travel: JP Morgan Purchase: JP Morgan Fleet: N/A

Consumer Product Safety Commission

Travel: US Bank Purchase: US Bank Fleet: US Bank

Corporation for National Service

Travel: CitiBank Purchase: CitiBank Fleet: N/A

Department of Agriculture

Travel: US Bank Purchase: US Bank Fleet: US Bank

Department of Commerce

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Department of Defense- Defense Agencies

Travel: CitiBank Purchase: US Bank Fleet: CitiBank

Department of Education

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Department of Energy

Travel: JP Morgan Purchase: JP Morgan Fleet: CitiBank

Department of Health and Human Services

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Department of Homeland Security- FEMA

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Department of Homeland Security- Office of Inspector General

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Department of Housing and Urban Development

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Department of Interior

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Department of Justice

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Department of Labor

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Department of State

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Department of Transportation

Travel: JP Morgan Purchase: US Bank Fleet: CitiBank

Department of Treasury

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Department of Veteran Affairs

Travel: US Bank Purchase: US Bank Fleet: US Bank

Environmental Protection Agency

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Equal Opportunity Commission

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Executive Office of the President

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Export Import Bank

Travel: CitiBank Purchase: CitiBank Fleet: N/A

Farm Credit Administration

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Federal Communications Commission

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Federal Deposit Insurance Corporation

Travel: JP Morgan Purchase: US Bank Fleet: N/A

Federal Labor Relations

Travel: CitiBank Purchase: CitiBank Fleet: N/A

Federal Trade Commission

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

General Services Administration

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Government Accountability Office

Travel: CitiBank Purchase: CitiBank Fleet: N/A

Government Printing Office

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

International Trade Commission

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Library of Congress

Travel: JP Morgan Purchase: JP Morgan Fleet: CitiBank

National Aeronautics and Space Administration (NASA)

Travel: JP Morgan Purchase: JP MorganFleet: JP Morgan

National Archives Records

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

National Credit Union Administration

Travel: JP Morgan Purchase: JP Morgan Fleet: N/A

National Endowment for the Humanities

Travel: CitiBank Purchase: CitiBank Fleet: N/A

National Labor Relations Board

Travel: CitiBank Purchase: CitiBank Fleet: N/A

National Science Foundation

Travel: JP Morgan Purchase: JP Morgan Fleet: N/A

Nuclear Regulatory Commission

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Office of Personnel Management

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Overseas Private Investment Corporation

Travel: JP Morgan Purchase: JP Morgan Fleet: N/A

Railroad Retirement Board

Travel: CitiBank Purchase: CitiBank Fleet: N/A

Securities Exchange Commission

Travel: CitiBank Purchase: CitiBank Fleet: CitiBank

Small Business Administration

Travel: JP Morgan Purchase: JP Morgan Fleet: CitiBank

Smithsonian Institution

Travel: JP Morgan Purchase: JP Morgan Fleet: JP Morgan

Social Security Administration

Travel: CitiBank Purchase: CitiBank Fleet: N/A

U. S. Courts

Travel: CitiBank Purchase: CitiBank Fleet: N/A

U. S. Postal Service

Travel: CitiBank Purchase: US Bank Fleet: US Bank

U. S. Senate

Travel: JP Morgan Purchase: JP Morgan Fleet: N/A

SmartPay Support Center

General Information

GSA SmartPay Program Support

For general information about the program or for escalated issues, please contact a member of the GSA SmartPay program support team:
Phone: (703) 605-2808
E-mail: gsa_smartpay@gsa.gov

GSA SmartPay Points of Contact

Center for Charge Card Management (CCCM)

Program Management Office

David J. Shea
Program Director, Center for Charge Card Management - GSA SmartPay
(703) 605-2867
david.shea@gsa.gov

 

TBD
Team Lead, Charge Card Acquisition Support
Master Contract & Task Order Support
 

Tri Thai
Director, Utilization Analysis Division
Center for Charge Card Management
Business Development, Analysis & Reporting
(202) 676-6983
tri.thai@gsa.gov

 

Erin VanDagna
Division Director, Service Delivery Division
Customer Service, Conferences & Training
(703) 605-5589
erin.vandagna@gsa.gov

 

Charge Card Acquisition Support Division

TBD
Team Lead, Charge Card Acquisition Support
Master Contract & Task Order Support

John Jerow
Contract Specialist
(703) 605-2980
john.jerow@gsa.gov

Donna Rankin
Contract Specialist
(703) 603-8356
donna.rankin@gsa.gov

Naila Javed
Contract Specialist
(215) 814-6115
naila.javed@gsa.gov

 

Utilization Analysis Division - Data, Reporting, C&A Process

Tri Thai
Director, Utilization Analysis Division
Center for Charge Card Management
Business Development, Analysis & Reporting
(202) 676-6983
tri.thai@gsa.gov

Perry Hampton
Utilization Analysis Division
Business Development, Analysis & Reporting
(703) 605-2966
perry.hampton@gsa.gov

Roberto Devarie
Business Management Specialist
(571) 289-6110
roberto.devarie@gsa.gov

Milton Vazquez
Business Management Specialist
(703) 605-9475
milton.vazquez@gsa.gov

Wayne Ferguson
Business Management Specialist
(703) 605-2124
wayne.ferguson@gsa.gov

Judy Brady
Business Management Specialist
(213) 219-6934
judy.brady@gsa.gov

Michael Bertty
Business Management Specialist
(703) 605-9834
michael.bertty@gsa.gov

Shane Brosius
Business Management Specialist
(509) 353-4661
shane.brosius@gsa.gov 

 

Service Delivery Division - Training, Customer Agency Outreach, Conferences, Legislation

Erin VanDagna
Division Director, Service Delivery Division
Customer Service, Conferences & Training
(703) 605-5589
erin.vandagna@gsa.gov

Joline McDonald
Lead Business Management Specialist
(215) 446-5048
joline.mcdonald@gsa.gov

Shauna Martinez
Lead Business Management Specialist
(703) 603-8425
shauna.martinez@gsa.gov 

Sarah Smith
Business Management Specialist
(703) 605-2641
sarah.smith@gsa.gov

Varuna Singh
Business Management Specialist
(703) 605-2836
varuna.singh@gsa.gov

Andrew Lee
Industry Analyst
(202) 765-6772
andrew.lee@gsa.gov

Rebekah Knouse
Business Management Specialist
301-938-5257
rebekah.knouse@gsa.gov

Sarah Rodgers
Business Management Specialist
717-364-6409
sarah.rodgers@gsa.gov

 

 

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