September 6, 2016

This is the sixth in a series of "Charge Up!" features offered by the Center for Charge Card Management (CCCM) within the Federal Acquisition Service.

In early August, GSA’s Center for Charge Card Management (CCCM) welcomed thousands of customers from across government to Washington, D.C. for the 2016 GSA SmartPay® Training Forum.  Held at the Marriott Marquis, attendees included Agency Program Coordinators (A/OPCs), Approving Officials, Billing Officials, and other charge card program managers.

According to Erin VanDagna, Director of GSA SmartPay’s Service Delivery Division, the response to this year’s Forum has been overwhelmingly positive.  “I am extremely proud of the work CCCM, the GSA SmartPay banks, and brands did to put together a Forum where over 2000 charge card managers received the best possible training for managing their agencies'  GSA SmartPay programs,” said VanDagna.  “The 2016 GSA SmartPay Forum offered attendees in-person training courses to help them improve their agency’s charge card program, as well the chance to learn about bank systems and tools and new techniques for monitoring against fraud, waste, and abuse."

Customers commented that the Forum was an informative and productive three day event.  Attendees were able to schedule up to 6 classes each day, choosing from more than 100 unique training courses.  While these training opportunities were highly valued by the group, customers were also pleased with the opportunity to connect in-person with the GSA SmartPay team, contractor banks (Citibank, J.P. Morgan Chase, and U.S. Bank), Visa, and MasterCard for the first time in several years.

GSA SmartPay Business Management Specialist Varuna Singh headed up the planning and coordination for this year’s Forum.  “After many months of hard work, it was extremely satisfying to see our efforts translate into a successful Training Forum.  I hope our customers enjoyed the experience as much as I enjoyed planning it,” said Singh. “I look forward to next year!”  

The GSA SmartPay Team is already hard at work at obtaining the necessary approvals for the 2017 GSA SmartPay Training Forum, as well as the GSA SmartPay 3 Kick-off Conference.  Stay tuned for more details on these events in the coming months. Until then, please visit this page to review GSA’s presentations from the 2016 GSA SmartPay Training Forum.  Please direct any questions about the presentation materials to the GSA SmartPay team at